Terms and Conditions

1. Agreement to these Terms and Conditions

Welcome to Nusa Gili Boat. By accessing, browsing, searching for a trip, making a booking, completing a payment, or using any service available through the Nusa Gili Boat website, the user is considered to have read, understood, and agreed to these Terms and Conditions.

A user who does not agree with any part of these terms should not continue using the service or make a booking.

A user who makes a booking on behalf of another person confirms that they are authorized to provide the passenger's information and have communicated the applicable travel terms to every passenger included in the booking.

2. Definitions

In these Terms and Conditions, the following terms have the meanings described below:

• Nusa Gili Boat is an online platform that provides fast boat trip search and ticket booking services.
• User means any person who accesses the website or uses a Nusa Gili Boat service.
• Customer means a user who creates or pays for a booking.
• Passenger means a person whose name is recorded in a booking to use a transportation service.
• Operator means the fast boat transportation provider that operates the journey selected by the customer.
• Booking means a travel reservation created through the Nusa Gili Boat system.
• Booking code means the unique code used to identify a customer reservation.
• Booking confirmation means electronic information containing the details and status of a customer reservation.
• E-ticket means an electronic ticket or voucher issued after payment has been completed and the booking has been confirmed.
• Journey or trip means a transportation service from a departure port to a destination port.

3. Scope of services

Nusa Gili Boat helps users search for, compare, and book fast boat journeys to destinations available through the platform.

Destinations may include Bali, Nusa Penida, Nusa Lembongan, Nusa Ceningan, Gili Trawangan, Gili Air, Gili Meno, Lombok, and other inter-island routes subject to operator availability.

Nusa Gili Boat acts as a booking intermediary between the customer and the operator. Sea transportation, vessels, crew, sailing safety, check-in, boarding, and the operation of the journey are provided by the relevant operator.

4. User eligibility and requirements

The person making a booking must be at least 18 years old and have the legal authority to complete the transaction.

A booking for a child or infant must be made by a parent, legal guardian, or responsible adult accompanying or responsible for the journey.

Users must provide information that is accurate, complete, current, and capable of being verified.

5. Booking process

Customers must select the route, date, schedule, operator, number of passengers, and travel details before entering customer and passenger information.

Before submitting a booking, customers must carefully review all information displayed on the checkout page.

After a booking is successfully created, the system will issue a booking code and display a confirmation page containing the reservation details and status.

A booking is not considered paid or confirmed merely because a booking code has been issued. Customers must check both the payment status and booking status.

6. Seat availability

Search results are based on schedule, inventory, and seat availability information recorded in the system at the time of the search.

Seat availability may change before a booking is successfully processed. Selecting a journey from the search results does not by itself guarantee that a seat has been reserved.

Bookings may only be made for travel dates that satisfy the minimum advance-booking period configured in the Nusa Gili Boat system.

7. Prices and additional charges

The displayed price applies when the booking is created and may change before payment is successfully completed.

Prices on the website are displayed in Indonesian Rupiah unless clearly stated otherwise.

The price may include the fast boat ticket and any tax or other charge clearly listed in the payment breakdown.

Depending on the route and operator, the ticket price may not include:

• Port fees.
• Local government charges.
• Tourism area entrance fees.
• Conservation fees or government levies.
• Hotel transportation or shuttle services.
• Excess baggage or special-item charges.
• Additional services not included in the trip details.

Local charges not included in the online price may be collected by the operator, port, destination manager, or relevant authority.

8. Payment

Payment must be completed using one of the methods available on the payment page.

The current manual payment options are QRIS and credit or debit card payment through a PayPal payment link. The customer selects a payment method on the booking page and sends the prepared request to the Nusa Gili Boat admin through WhatsApp.

Payment remains pending until the Nusa Gili Boat admin receives and verifies the payment. The payment status and booking status will be updated after manual verification.

A booking that is not paid before the payment deadline may expire. Any seat previously allocated may be released without further notice.

Nusa Gili Boat does not request a PIN, CVV, banking password, or OTP code through email, WhatsApp, or customer support.

9. Booking confirmation and e-tickets

A booking is confirmed only after payment has been received, manually verified by the Nusa Gili Boat admin, and the booking status has been updated to Confirmed.

After payment has been completed and the booking has been confirmed, the customer will receive a booking confirmation containing the booking code and travel information.

After the e-ticket feature is activated for the Nusa Gili Boat service, the system will also automatically issue an e-ticket or electronic voucher.

The e-ticket will be sent to the email address used when making the booking and may also be available through the booking details page.

Customers are responsible for checking the booking code, passenger names, route, date, operator, schedule, number of passengers, payment status, and all other information included in the confirmation or e-ticket.

If the customer identifies an error or discrepancy, the customer must contact customer support immediately after becoming aware of it and before the departure time.

10. Passenger responsibilities and check-in

Passengers must comply with the check-in time specified by the operator or shown in the travel confirmation or e-ticket.

As a general guideline, passengers should arrive at the check-in location at least 60 minutes before departure unless the operator provides different instructions.

• Bring the identification and travel documents required for the journey.
• Bring the booking confirmation or e-ticket if one has been issued.
• Follow the applicable check-in and boarding procedures.
• Comply with port rules.
• Follow safety instructions provided by the operator and vessel crew.
• Ensure that the provided contact information can receive travel updates.

11. Travel schedules

Departure times, arrival times, and journey durations are estimates based on the available schedule.

An operator may change the time, vessel, route, port, check-in location, or travel arrangements due to:

• Weather and sea conditions.
• Tidal conditions.
• Port congestion or closure.
• Technical disruption or inspection.
• Safety considerations.
• Capacity and operational requirements.
• Instructions from the government or port authorities.

Nusa Gili Boat will make reasonable efforts to communicate updates received from the operator using the customer's contact information.

12. Delays and onward travel arrangements

Sea transportation may be delayed due to weather, sea conditions, port conditions, technical issues, safety considerations, or operational circumstances.

Customers should allow sufficient time before a flight, hotel check-in, tour, meeting, or onward transportation connection.

To the extent permitted by law, indirect costs arising from an operator schedule change, including onward tickets, hotel costs, personal arrangements, or lost business opportunities, do not automatically become the responsibility of Nusa Gili Boat.

13. Changes and cancellations requested by customers

Requests to change a passenger name, travel date, schedule, route, passenger details, or to cancel a booking must be submitted through an official customer support channel.

Approval of a change depends on operator policy, fare conditions, seat availability, payment status, and when the request is submitted.

Fare differences, operator penalties, administrative charges, or processing fees may apply where they have been disclosed and are relevant to the request.

14. Cancellations by an operator

An operator may cancel a journey because of severe weather, unsafe sea conditions, technical problems, operational reasons, port closure, instructions from an authority, or force majeure.

When a journey is cancelled by an operator, the available alternatives may include:

• Transfer to another schedule.
• Transfer to another operator with the customer's approval.
• Travel credit where agreed.
• A refund for the affected journey in accordance with the applicable policy.

Alternative travel arrangements remain subject to seat availability and operational conditions.

15. Failure to attend or no-show

A passenger may be considered a no-show when the passenger:

• Does not attend at the required check-in time.
• Arrives after boarding has closed.
• Is not present at the designated departure point.
• Does not bring the required identification or documents.
• Does not satisfy the applicable travel requirements.

A no-show booking is generally not eligible for a refund or rescheduling unless the operator decides otherwise.

16. Round-trip bookings

A round-trip booking consists of an outbound journey and a return journey that are treated as two separate journeys.

Each journey may have a different operator, vessel, price, schedule, change conditions, and cancellation policy.

The cancellation or change of one journey does not automatically cancel the other journey unless this has been approved and confirmed.

17. Baggage

Permitted baggage quantity, weight, size, and type are subject to the operator's conditions.

Surfboards, bicycles, diving equipment, sporting equipment, animals, or oversized items may require prior approval and an additional charge.

Dangerous, flammable, explosive, illegal, or potentially unsafe items must not be carried.

Passengers are responsible for safeguarding money, documents, electronic devices, medication, jewelry, and other valuables.

18. Health and safety

Fast boat travel may involve vessel movement, waves, boarding and disembarking procedures, and facilities that differ from land transportation.

Passengers who are pregnant, have a heart condition, back problem, limited mobility, another medical condition, or require special assistance should obtain medical advice and contact us before making a booking.

An operator may impose travel restrictions based on safety conditions, vessel facilities, sea conditions, and medical recommendations.

19. Children and infants

Children and infants must be accompanied by a responsible adult during check-in, boarding, and the journey.

Age categories, fares, seating, documents, and other requirements for children or infants are subject to the conditions of the selected operator.

20. Travel documents

Passengers are responsible for possessing the identification, passport, visa, travel authorization, ticket, or other documents required for the journey.

Nusa Gili Boat is not responsible for a check-in or boarding refusal caused by incomplete, incorrect, or invalid passenger documentation.

21. Travel insurance

Customers are encouraged to obtain travel insurance appropriate to their travel needs and risks.

Depending on the policy selected by the customer, coverage may include accidents, medical expenses, trip cancellation, baggage loss, delays, and emergency evacuation.

22. Force majeure

Force majeure means an event beyond reasonable control that prevents or disrupts the delivery of a service as planned.

• Extreme weather and dangerous sea conditions.
• Earthquakes, tsunamis, volcanic eruptions, or other natural disasters.
• Outbreaks, pandemics, or public health emergencies.
• War, terrorism, civil unrest, or security disruption.
• Strikes or disruption to public services.
• Port closures or government restrictions.
• Major technical failures affecting systems or infrastructure.

The resolution of an affected booking will take into account the actual circumstances, operator policy, payment method, and applicable law.

23. Allocation of responsibility

Nusa Gili Boat is responsible for the booking services within our control, including processing booking data, presenting information, and providing customer assistance with reasonable care.

The operator is responsible for vessel operations, crew, transportation services, sailing safety, baggage accepted by the operator, and its operational decisions and actions.

Complaints regarding the operation of the transportation service may be referred to the relevant operator. Nusa Gili Boat may assist with communication and complaint handling based on the available information.

Nothing in these Terms and Conditions is intended to remove consumer rights or liabilities that cannot be excluded under the laws of the Republic of Indonesia.

24. Accuracy of information

We aim to display route, schedule, price, operator, vessel, and seat availability information accurately.

This information may change because of operator updates, inventory changes, operational requirements, or technical errors.

If an error is identified that materially affects a booking, we will contact the customer to offer an appropriate correction or resolution.

25. Website availability

We aim to keep the website and services available but do not guarantee uninterrupted access at all times.

Temporary disruption may occur because of maintenance, software updates, network disruption, server problems, security incidents, or other circumstances beyond our control.

26. Intellectual property

The Nusa Gili Boat logo, name, text, design, illustrations, visual presentation, software code, and original content are protected under applicable intellectual property laws.

Content owned by an operator, photographer, service provider, or another party remains the property of its respective owner.

Users must not copy, sell, modify, or use content commercially without permission.

27. User conduct

Users must not:

• Submit false information or fraudulent bookings.
• Carry out fraudulent or unauthorized transactions.
• Access systems without authorization.
• Disrupt the security or operation of the website.
• Use malicious software or automation that harms the service.
• Use the website for activities that violate the law.

We may reject a booking, restrict access, hold a transaction for review, or report suspected unlawful activity to the relevant parties or authorities.

28. Personal data protection

Customer and passenger data will be processed to provide bookings, payments, customer service, travel communications, e-ticket issuance, fraud prevention, and compliance with legal obligations.

More information about the data we collect, its purposes, data sharing, retention, security, and user rights is available in our Privacy Policy.

29. Refunds

Refund eligibility and the refund amount depend on the reason for cancellation, when the request is submitted, payment status, affected journey, operator policy, and fare conditions.

Refund processing times may vary depending on operator verification, admin review, the original payment method, the receiving bank, the card issuer, and PayPal processing where applicable.

30. Complaints and dispute resolution

Customers may submit a complaint through an official contact channel and should include the booking code, booking email address, a description of the circumstances, and supporting evidence.

We will first attempt to resolve a dispute through communication and good-faith discussion with the customer and relevant operator.

If the matter cannot be resolved through discussion, the parties may use a dispute resolution mechanism available under the laws of the Republic of Indonesia.

31. Governing law and language

These Terms and Conditions are governed by and interpreted in accordance with the laws of the Republic of Indonesia.

This document was originally prepared in Bahasa Indonesia. An English or other language translation may be provided for the convenience of customers.

If there is any difference in interpretation, the Bahasa Indonesia version will prevail to the extent permitted by law.

32. Changes to these Terms and Conditions

We may update these Terms and Conditions to reflect changes to our services, technology, operators, payment methods, or legal requirements.

The latest version and its update date will be published on this page.

Unless required by law, security considerations, or exceptional circumstances, the rights and obligations relating to an existing booking will refer to the terms in effect when the booking was made.

33. Contact us

Questions regarding these Terms and Conditions, bookings, payments, e-tickets, travel changes, or complaints may be submitted through our contact page. Our public operating location is Tomang, Grogol Petamburan, Jakarta Barat, DKI Jakarta, Indonesia. This location is not a public walk-in ticket counter.