Official Nusa Gili Boat support
For an existing reservation, include your booking code, passenger name, route, and travel date so our admin can review the request more efficiently.
Business email
Email support
Use email for general enquiries, booking documents, detailed requests, and matters that do not require an immediate response.
nusagiliboat@gmail.comBooking and payment assistance
Use WhatsApp for booking assistance, QRIS payment instructions, PayPal card payment-link requests, and time-sensitive travel questions.
+62 821 8012 6117Operating location
Registered business address
Jl. Gelong Baru Selatan V No. 37RT 008/RW 001
Tomang, Grogol Petamburan
West Jakarta 11440
DKI Jakarta, Indonesia
Nusa Gili Boat is an online booking service. This operating location is not a public walk-in ticket counter or physical retail store.
Customer-service hours
Every day
08:00–20:00 WIB
Messages received outside operating hours may be answered on the following service period. Urgent operational updates remain subject to information received from the fast boat operator.
Information to include when contacting us
Providing complete information helps the admin locate and review your booking.
- Booking code, when already available.
- Customer and passenger name.
- Customer email and WhatsApp number.
- Departure point and destination.
- Travel date and departure schedule.
- Selected payment method or payment status.
- Clear description of the assistance required.
- Payment proof only when requested by the admin.
Payment and account security
Never send your PIN, OTP, CVV, banking password, complete card number, or other confidential financial credentials through WhatsApp, email, or a contact form. QRIS information and PayPal payment links must be provided through the official Nusa Gili Boat support channel.
Helpful information
Review the answers and policies below before contacting support. They explain the booking, payment, cancellation, refund, and personal-data procedures.