Official Nusa Gili Boat support
For an existing reservation, include your booking code, passenger name, route, and travel date so our admin can review the request more efficiently.
Business email
Email support
Use email for general enquiries, booking documents, detailed requests, and matters that do not require an immediate response.
nusagiliboat@gmail.comCustomer support & booking guidance
Use WhatsApp if you need help with the booking process, payment issues, or time-sensitive travel questions. All bookings and online payments are completed through the Nusa Gili Boat website and secure iPaymu payment page.
+62 821 8012 6117Operating location
Business location
Jakarta, Indonesia
Nusa Gili Boat is an online booking service. This operating location is not a public walk-in ticket counter or physical retail store.
Customer-service hours
Every day
08:00–20:00 WIB
Messages received outside operating hours may be answered on the following service period. Urgent operational updates remain subject to information received from the fast boat operator.
Information to include when contacting us
Providing complete information helps the admin locate and review your booking.
- Booking code, when already available.
- Customer and passenger name.
- Customer email and WhatsApp number.
- Departure point and destination.
- Travel date and departure schedule.
- Selected payment method or payment status.
- Clear description of the assistance required.
- Payment proof only when requested by the admin.
Payment and account security
Never send your PIN, OTP, CVV, banking password, complete card number, or other confidential financial credentials through WhatsApp, email, or a contact form. Complete online payments only through the secure payment page provided for your Nusa Gili Boat booking.
Helpful information
Review the answers and policies below before contacting support. They explain the booking, payment, cancellation, refund, and personal-data procedures.