Frequently Asked Questions

Nusa Gili Boat is an online fast boat ticket booking service. We help customers search for schedules, select routes, submit passenger details, create bookings, and communicate with customer support for payment and confirmation.

The sea transportation service, vessel, crew, check-in, boarding, and journey are operated by the selected fast boat operator. Nusa Gili Boat manages the booking website, inventory information, customer communication, and booking administration.

Available routes may include Bali, Nusa Penida, the Gili Islands, and Lombok. The exact routes, schedules, operators, prices, and seat availability shown on the website depend on the current inventory.

Select a one-way or return journey, choose the departure point, destination, travel date, and passenger count, then select an available trip. Complete the customer and passenger information, review the details, and submit the booking.

Nusa Gili Boat applies a minimum advance-booking period. Trips can normally be booked from two days after the current date so the admin and operator have enough time to verify inventory and process the reservation.

Search results are based on the inventory recorded at the time of the search. A seat is not reserved until the booking has been created successfully. Availability may change before the booking is completed.

A booking code does not mean that payment or confirmation is complete. The booking is confirmed after payment has been received and verified by the admin, and the booking status has been changed to Confirmed.

The current manual payment options are QRIS and credit or debit card payment through a PayPal payment link. The customer selects a method on the booking page and contacts the admin through the prepared WhatsApp message.

Select Pay with QRIS on the booking page. WhatsApp will open with the booking information and a request for QRIS payment instructions. The admin will send the official QRIS information and verify the payment after it is completed.

Select Pay by Credit Card via PayPal. WhatsApp will open with a request for a PayPal payment link. The admin will send the payment link. Review the recipient, amount, currency, and payment details before completing the payment.

No. Never send your PIN, OTP, CVV, banking password, complete card number, or other confidential financial credentials through WhatsApp, email, or a customer support form.

Seats are held only for a limited period while the booking is pending. Complete the payment promptly and follow the expiry information shown on the booking page. An expired or cancelled booking may release the seats automatically.

After payment has been verified and the booking has been confirmed, Nusa Gili Boat will provide the booking confirmation and applicable ticket or travel instructions using the contact information supplied in the booking.

The website displays the ticket price and any included charges that are available in the booking details. Depending on the route or operator, port fees, local levies, tourism fees, transfers, excess baggage, or other services may be charged separately.

Check-in time, meeting point, baggage allowance, and special-item rules may differ by operator. Customers must follow the instructions provided with the confirmed booking and arrive early enough for check-in and boarding.

Yes. Fast boat schedules may change because of weather, sea conditions, port instructions, operational requirements, or operator decisions. We will communicate material information received from the operator when possible.

Contact customer support as soon as possible. Changes, cancellations, and refunds depend on the booking status, departure time, operator rules, and the Nusa Gili Boat Refund and Cancellation Policy.

Use the Contact Us page for the official email, WhatsApp number, operating hours, and business location. Include your booking code when requesting assistance for an existing booking.